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faq
Frequently Asked Questions

  • How many times can I claim for Roadside Assistance service during policy period?

    A maximum 4 times related to any of the services opted by the Insured would be allowed under this add-on . The insured would be able to claim only for the services opted for by him at the time of Policy issuance.

  • What is the cost of the medical tests undergone by the insured?

    The cost of the medicals has to be borne by you. The cost would depend upon the Sum Insured (SI) and is categorized into three different packages:

    (SI: 1 - 5 Lakhs) : INR 500. (Additional Charge of INR 150 is added in case of Home Visit).
    (SI: 7 & 10 Lakhs) : INR 2000. (Home Visit Not applicable).

    Note: 50% of the cost of medicals will be refunded back after issuance of the policy. No refund on the cost of medicals will be made in case the proposal is declined.

  • How would I benefit by buying health insurance at a young age?

    Buying health insurance at a young age is a prudent decision as it provides several significant benefits like lower premium. Purchasing insurance at 25 years of age benefits the insured with a lower premium amount, as insurers are aware that people are comparatively more fit in their 20s than in their 40s, and are less likely to fall sick due to a strong immune system. The low premium is subject to change however, and is not fixed. It can be changed for various reasons, such as change in age slabs or product and even revision in tax laws. To know more,click here.

  • What do you mean by Pre-Existing Disease?

    Any condition, aliment or injury or relation condition(s), for which the insured had signs or symptoms and/or diagnosed and/or received medical advice/treatment within 48/24* months prior to the first policy with the insurance company. (* as per selected plan)

  • What do you mean by Waiting Period?

    The duration only after which a claim can be made is called the waiting period.

  • If I increase my policy Sum Insured at the time of renewal, do any waiting periods apply?

    Yes, waiting periods will be applicable afresh in relation to the amount by which the Sum Insured has been enhanced.

    For example, if the waiting period for maternity cover is 3 years, any expenses under this cover can be claimed only after 3 years from the date of policy inception.

  • Does this policy cover Pre-existing diseases?

    Any claim due to or arising out of pre-existing medical condition/ailment whether declared or undeclared is not covered under the policy.

  • Is there cover for pre-medical conditions like Diabetes?

    Any claim due to or arising out of pre-existing medical condition/ailment whether declared or undeclared is not covered under the policy.

  • What do you mean by Sub-limits?

    Sub limit defines the capping of insurance amount, for specific surgeries and medical procedures, which reduces the premium of the plan. Same is as per the plan selected by customer.

  • What do you mean by Floater option?

    In a floater option single policy under one Sum Insured covers all in the family for eg 2Adults, 2 A 1C,2A 2C, 2A, 3C, 1A2C , 1A 1C.The Sum Insured can be used by any one in the family or all covered in the policy multiple number of times till the time the limit is exhausted.

  • What do you mean by Entry Age?

    The age eligibility of the insured for taking the policy is the Entry Age

  • What do you mean by Exit Age?

    The age after which the insured cannot take or renew the policy is the Exit Age

  • What do you mean by period of the policy?

    Policy Period is the period for which the policy is valid.

  • What do you mean by Premium?

    The amount paid to avail the covers in the policy is called premium.

  • What do you mean by Reimbursement?

    The amount paid back by the insurer for the expenses incurred by the insured is called reimbursement.

  • What do you mean by Co-payment?

    Co-payment refers to the amount expected to be paid by the insured for a medical services covered by the plan. ICICI Lombard Complete Health Insurance does not have any co-payment clause.

  • What do you mean by Immediate Relatives?

    Immediate Relative would mean the insured's spouse, dependent children & dependent parents

  • What do you mean by Permanent Exclusion?

    The disease under Permanent Exclusions will not be covered in the Health Insurance plan.

  • What do you mean by Date of Inception?

    Date of inception is the date from which the policy becomes valid.

  • What do you mean by Mandatory Cover?

    Mandatory covers come inbuilt in the plan. The customer does not have the option to exclude it from the plan.

  • What do you mean by Optional cover?

    Optional covers come as add-ons in the plan. The customer has the option to include it in the plan.

  • What are the tax benefits that can be availed on this plan?

    Deduction u/s 80 D of income tax act is available from taxable income for premium paid towards health insurance
    A) For self, spouse and dependent children - (Maximum Rs. 25,000/-)
    If you are 60 years and above - (Maximum Rs. 30,000/-)

    B) For Parent (s) (Maximum Rs. 25,000/-)
    * In case Parent (s) are resident senior citizen (Maximum Rs. 30,000/-)

  • Is Medical Test mandatory for everyone?

    For any insured member who is more than 45 years age

  • Where can the medical tests be conducted?

    The medical tests can be conducted at any designated centers identified by ICICI Lombard.

  • What is the difference between Individual and Floater options?

    Individual plan has to be separate for every individual.

    Floater covers all in family ( max 2 Adults and 3 Children) and provides one sum insured to all, hence there is saving of premium

  • What if I also have or intend to buy a medical policy of any other insurance company?

    It's as per your choice, but you would have to intimate us of the same and the concerned insurance company

  • What should I do If I want to insure more than 2 adults or 3 children?

    If the number of adults or number of children are more than 2+3, you need to buy an additional policy for the additional members. There can be a maximum of 2 adults and 3 children in a policy

  • Does a higher cover mean preferential treatment in case of hospitalisation and claim?

    No, a higher cover does not entitle you to preferential treatment. Irrespective of the insurance cover you buy - either a 2 Lakh cover or a 4 Lakh cover - you will get high quality service and treatment at our network hospitals.

  • What do you mean by the floater option?

    In a floater option, a single policy under one Sum Insured covers all in the family.
    For e.g., 2 adults, 2 adults and 1 child, 1 adult and 2 children, 2 adults and 3 children, 1 adult and 2 children, 1 adult and 1 child. The Sum Insured can be used by anyone in the family or all covered in the policy multiple number of times till the time the limit is exhausted.

  • Which are the medical tests that an adult of age 46 years and above needs to undergo?

    An adult of age 46 years and above has to undergo the following medical tests depending upon the Sum insured chosen:

    (SI: 1 - 5 Lakhs)

    1. Complete Blood count with Peripheral Smear & ESR
    2. Urine Routine
    3. SGPT/ALT
    4. Serum Creatinine
    5. ECG
    6. Serum Cholesterol
    7. Fasting Blood Sugar
    8. Medical Examination with BP recordings – by a physician

    (SI: 7 & 10 Lakhs)

    1. Complete Blood count with Peripheral Smear & ESR
    2. Urine Routine
    3. SGPT/ALT
    4. Serum Creatinine
    5. ECG
    6. Uric Acid
    7. Complete Lipid Profile
    8. Glycosylated Haemoglobin (HbA1c)
    9. 2 D Echo
    10. USG Abdomen
    11. Chest X-ray
    12. Medical Examination with BP recordings – by a physician

  • Can I choose only one/two between Critical Illness and Donor Expense?

    No, the two are bundled and have to be taken together. You can't choose only Critical illness or only Donor expenses cover.

  • Can I choose only one from Hospital Daily Cash and Convalescence Benefits?

    No, both are bundled & have to be taken together. You can’t choose only Hospital Daily Cash cover or only Convalescence Benefit cover.

  • Do I have to pay the difference if the actual expenses are more than the cover?

    Yes. For example, if you have a cover of INR 10,000 for maternity and incur an expense of INR 15,000 then you will have to pay INR 5,000 by yourself.

  • How many times can I claim Convalescence Benefits?

    You can claim convalescence benefits once in a year.

  • Which diseases come under Permanent Exclusions?

    • Unless covered by way of an appropriate Extension/Endorsement, the following diseases will not be paid for-
    • Any pre-existing condition for a period as stated under "Pre-Existing Disease Waiting Period" in "Salient Features" above
    • Any diseases contracted during the first 30 days of the period of insurance start date except those arising out of Accidents. This exclusion shall cease to apply on renewal of the Policy with us.
    • Non-allopathic treatment
    • Expenses attributable to self-inflicted injury (resulting from suicide, attempted suicide)
    • Expenses arising out of or attributable to alcohol or drug use/misuse/abuse
    • Cost of spectacles/contact lenses, dental treatment
    • Medical Expenses incurred for treatment of AIDS
    • Treatment arising from or traceable to pregnancy (this exclusion does not apply to ectopic pregnancy proved by diagnostic means and is certified to be life threatening by the Medical Practitioner) and childbirth, miscarriage, abortion and its consequences, congenital disease,
    • Tests and treatment relating to infertility and in-vitro fertilization

    Please refer to the Policy Wordings for detailed exclusions
  • In the event of the claim already being made, if I want to renew my policy for the second year, do I have to pay the premium again?

    Yes, you will be required to pay the premium again.

  • Which expenses are included in Sub-limit Amount?

    All the expenses including room rent, pre/post hospitalisation, etc. related to treatment are capped up to the amount mentioned in the sub limit bracket.

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